If your bag was damaged in a crash, and you’re the original purchaser, you may qualify for our CRR Program. To begin the process, send an email to support@odinsberg.com with the following details:

• Your full name
• Place of purchase (e.g., Odinsberg.com, Amazon, or name of the physical retailer)
• Order number or receipt
• Full shipping address
• Clear photos of the damaged product
• A detailed description of the crash or incident

What happens next?

Once we receive your information, we’ll get back to you within 48 hours on business days.

• Our team will review the case and decide if it qualifies for the program.
• If it does, we’ll let you know the next steps—whether it’s sending your gear in or receiving a replacement.
• We’ll give clear instructions for how to proceed.

The CRR Program is currently in beta as we test how well it serves our customers and fits within our business model. While we’re committed to supporting our riders, we reserve the right to update, suspend, or cancel the program at any time if it gets abused and therefore impractical to continue.

• Damage from crashes only
• Workmanship or material defects fall under our standard warranty (see here)
• Normal wear and tear, cosmetic scuffs, or damage from heat or improper use are not included
• The product must be Odinsberg-branded luggage
• The bag must be clean when returned. Dirty gear may incur a cleaning fee
• You must be the original buyer; we cannot honor claims for secondhand items
• Each item is eligible for one claim under the CRR Program
• Modifications are okay—unless they directly caused the failure
• You cover shipping to us, and we cover shipping back to you
• If we can’t repair it, you’ll be offered a replacement at half price
• Repairs are functional—read more below

That depends on the damage. If we can fix it to restore functionality, we’ll do that—free of charge. If it’s beyond repair, we’ll offer a 50% discounted replacement, either identical (if available) or a similar model.

Functional damage refers to anything that stops the bag from doing what it’s designed to do. We don’t cover cosmetic damage or general wear and tear. The goal of this program is to keep you riding—not to refurbish bags that still work just fine.

Repairs aim to restore the usability of your gear. They might not look brand new, but they’ll be tough and effective. For example, replacing a full waterproof panel is complex and may risk compromising the rest of the bag. Instead, we may patch it using waterproof, taped or glued seams. These repairs are rugged, durable, and may even add some character.

Riders outside the EU can still use the CRR Program. You’ll need to ship the product to our Spain-based repair center, and we’ll pay for shipping it back. Any customs fees, import/export taxes, or duties are your responsibility.

Yes! If it’s easier or faster to fix it locally, we may reimburse you for the repair. Just get in touch with us first so we can approve the work. DIY or third-party repairs won’t void your warranty, unless they cause further damage.

That’s not covered. It’s avoidable damage. Heat shields or exhaust guards are widely available and our instructions clearly say to avoid contact with hot or sharp surfaces.

Usually, yes. Once we review your photos and the situation, we’ll confirm whether you need to ship the item to us. Some minor cases might not require a return.

Unfortunately, we can’t offer repairs or replacements for lost items. The program only applies to products that are physically in your possession and can be evaluated.

You handle shipping to us, and we’ll pay for return shipping once the repair or replacement is complete.

Typically, it takes 2–4 weeks, depending on the damage and location, plus shipping time. We work with trusted third-party repair techs and inspect all work before returning your gear. If you’re on a deadline, let us know—we offer expedited service for an extra fee.